After writing my first post about Udder Covers where I shared a promotional code for free nursing covers, I received a comment warning me to check into the legitimacy of Udder Covers. I found that as this person reported, there is negative feedback out there about Udder Covers. Upon further investigation, though, I'm happy to let you know that I'm 100% confident in ordering from Udder Covers. Here is what I found:
According to the Better Business Bureau (BBB), Milk Bands, LLC (who DBA "Udder Covers" since this is just another product that they make) has been accredited since 4/21/2009. They have an "A" rating on an A+ to F scale which is very good (they only miss the A+ because they haven't been in business long enough). The company is family owned and operated out of UT and produces/runs the Milk Bands company (which you are probably familiar with) and the Udder Covers company (which you may not be so familiar with). In the last 36 months, Milk Bands, LLC has received one complaint with the BBB in regards to a delivery issue. This issue was resolved and has not affected their standing with the BBB. You can read the full report by clicking here. What does all of this mean? That the BBB says they're okay.
I asked Udder Covers about their relationship with Milk Bands, and this is how they explain it:
My husband and I started Milk Bands LLC in 2005 and invented a breastfeeding bracelet to help moms track the sides that they nurse on, what time and how long and other various things that moms observe and record especially with a newborn baby. We've put our life savings into that company and have now built up a name for ourselves across the globe and are being carried by some larger household named companies here in the US and in Canada as well. Last year when I had my 4th child, we decided to expand our product line and begin carrying breastfeeding covers and pads. We began selling them privately to different clinics and agencies as well as test the waters with the public market by selling "kits" that contained a cover, a set of 4 pads and a breastfeeding bracelet on eBay. We got a 100% positive feedback on that and at the end of last year, we began focusing our time and energy into creating a site for the Udder Covers.
Next, I visited and read through the posts at http://community.babycenter.com/ which seems to be the location of much negative conversation about Udder Covers. At first, you'd think things are horrible and that people aren't receiving their covers after paying for the shipping. If you read on, though, you'll find that everyone does receive their orders (it seems to take about 2 weeks from what the posts say). Some people did mention that when they called the retailers listed as carriers of the product, the retailers didn't know what the consumers were talking about. Another person also mentioned something about getting their CC number abused after placing an order with Udder Covers. To check out these claims, I myself called many of the retailers listed on the Udder Covers website and had the same problem that others did...so I contacted Milk Bands, LLC to see what they had to say. Here's what they answered regarding the "store locator" option their site not matching up when people actually contact the store about Udder Covers:
The store locator shares the Milk Bands™ list. That's why right now you're only getting stores that carry Milk Bands™ when you try calling them. We're working on getting it separated as more Udder Covers™ are out in stores but some do carry both. It's just a matter of time and money before we can get that taken care of.
So far, everything seems to line up...but we still haven't dealt with the credit fraud issue! I asked them about that and received an interesting reply...which you'll just have to come back and read another time since this post is getting pretty long. :-)